Professional Mediation and Communication Training
Our training programme will help you get started on your mediation career...
How can Mediation Skills help you in Your business?
Using the mediator’s tool kit in professional settings
Mediation encourages active listening, reframing, rapport and empathy building and brainstorming practical solutions to critical problems. In daily business practices we are required to interact with a vast variety of different types of people, with different agendas, levels of understanding and cultural backgrounds. Modern workplaces expect leaders to show an understanding of the benefits of:
Active Listening
Positive Communication
Reframing
Developing empathy
Brainstorming Effective Solutions
Strategy and Planning
Active Listening
Positive Communication
Reframing
Developing empathy
Brainstorming Effective Solutions
Strategy and Planning
Learn highly desirable skills to enhance your career
Fiona Young Mediation provides pragmatic, fun and effective learning modules for professionals to help them develop skills to better their leadership and improve their people skills. In a competitive world, where developing interpersonal skills is now a commercial necessity, Fiona Young mediation leads the way in facilitating top level training.
For more information about this service click here to contact Fiona
For more information about this service click here to contact Fiona
Human Resources Support
Human Resources Support Fiona Young mediation provides practical hands on support to International Human Resources Teams, guiding them through difficult to navigate employment relations issues such as investigations, handling disciplinary hearings, arranging performance management reviews, conducting appraisals and even managing terminations in a kind a dignified manner. Fiona has expertise in Employment laws in England and Wales, Gibraltar and experience of EU Employment relations issues. Her focus is on ensuring a positive and dignified working relationship creating a pleasant atmosphere for employers and employees alike, while avoiding situations that traditionally give rise to conflict.
For more information about this service click here to contact Fiona
For more information about this service click here to contact Fiona
.jpg)
Why Work With Fiona Young?
Fiona provides bespoke mediation and communication training to the private and public sector, working with teams, team leaders, line manager and junior staff to help them develop better communication and inter-personal skills.
Fiona is a firm believer that conflict in the workplace can be resolved if team members have a better understanding of the skill set used to communicate effectively, positively and in an amicable and reasonable manner. Encouraging empathy, building rapport and collaborative consultation, as well as offering mentoring and guidance to team managers- Fiona is a firm believer that disruptive conflict can be eliminated from the workplace, when the right skill set is applied.
Fiona is a firm believer that conflict in the workplace can be resolved if team members have a better understanding of the skill set used to communicate effectively, positively and in an amicable and reasonable manner. Encouraging empathy, building rapport and collaborative consultation, as well as offering mentoring and guidance to team managers- Fiona is a firm believer that disruptive conflict can be eliminated from the workplace, when the right skill set is applied.
Fiona believes that the more an organisation invests time and man-power in improving communication, interpersonal interaction and developing leaders with emotional intelligence and a resolution skill set, the more profitable, competitive and productive that organisation will be.
Fiona says:
“I thoroughly enjoy listening to people’s experiences and life stories. It is only by listening to others that we can truly learn and build our own skill set. In my coaching and training work I make sure that I provide space for the stories my participants want to share, and draw upon their own experiences and encounters to create relevant and interactive training. At the same time, I maintain a foundation of focus on the specifics of positive communication, good leadership and values based skill-sets (otherwise known as “soft skills” or “emotional intelligence”) and place them in the context of the participants' day to day experiences. This way, the training is relevant, focused and immediately applicable.”
This is more than just a method of conflict resolution. It is training on how to successfully navigate a world where conflict, disagreement and problems are all around us all the time.
Fiona says:
“I thoroughly enjoy listening to people’s experiences and life stories. It is only by listening to others that we can truly learn and build our own skill set. In my coaching and training work I make sure that I provide space for the stories my participants want to share, and draw upon their own experiences and encounters to create relevant and interactive training. At the same time, I maintain a foundation of focus on the specifics of positive communication, good leadership and values based skill-sets (otherwise known as “soft skills” or “emotional intelligence”) and place them in the context of the participants' day to day experiences. This way, the training is relevant, focused and immediately applicable.”
This is more than just a method of conflict resolution. It is training on how to successfully navigate a world where conflict, disagreement and problems are all around us all the time.
How Does it Work?
1
Extensive training experience
Contact Fiona Young to discuss your specific training needs. She is able to provide training on:
• Conflict Resolution for Managers
• Mediation skills for managers
• Positive Communication skills
• Employment Law in a Human Resources context
• Leadership skills and Mentoring.
• Conflict Resolution for Managers
• Mediation skills for managers
• Positive Communication skills
• Employment Law in a Human Resources context
• Leadership skills and Mentoring.
2
Bespoke Training Solutions
Having listened to your specific training needs, Fiona will work with you to design a specific training to suit your workplace, employee’s experiences and skill sets and business needs. She provides a lively, interactive experience and has trained teams from a variety of private, international and public sector organisations.
3
Flexible training methods
Fiona can provide training in house or online.
4
Cost effective training provision
Fiona will be happy to discuss budgetary requirement based on the number of staff members requiring training, the extent of the training required and the topics to be covered.
Contact Fiona today for more information.
Contact Fiona today for more information.
What our clients thought...
"Thank you so much for your efforts to help (us); got to say your techniques and general character makes you bloody brilliant."
"Thanks for this and for your perseverance and patience with us. I can’t thank you enough"
"Just to let you know that we made an agreement of settlement of XXXXX. That is all happens because of u!"
Contact Fiona for a free, no-obligation chat
Get Started
>